Crocker-Jones Consulting
Meeting
your needs
We are here to help work through issues and opportunities facing your organisation and find ways for you to be more successful. We provide:
Ø Close
collaboration with you and your staff and/or volunteers to clarify key issues.
Ø Innovative
ways of resolving problems and building on opportunities.
Ø Solutions
to your administrative, staffing and operational problems to free up time for
you to manage for the future.
Ø An
achievable action program with clear operational and administrative
efficiencies.
Ø Effective
consultation and on-site training and support for staff.
Ø Service
by highly skilled consultants at competitive rates.
Satisfied
clients
Our clients have been very
happy with our work and are more than willing to act as referees.
“Your
skills and expertise ensured a successful outcome for us…Your skills in driving
the project, time-management, the continual monitoring and training of the
staff were all excellent.” (Lewis Industries)
“I
would have no hesitation in giving you my highest recommendation and look
forward to working with you in the future”. (Lewis
Industries)
Key
services we offer
Ø Management
Development
o Develop KPI’s and operational plans to meet key initiatives
of strategic planning.
o Develop the Governance role in not-for-profit organisations.
Ø Service
Review
o Undertake service reviews including stakeholder
consultation, development of recommendations and implementation of strategies.
o Develop operational manuals and associated documentation.
Ø HR
Management
o Review and develop recruitment, induction and performance
management polices, procedures and documentation.
o Provide HR mentoring.
Ø Quality
Assurance & Improvement
o Develop and implement quality management systems, based on
ISO 9001:2000.
o Undertake internal auditing.
Ø Training
o Undertake training needs analysis and provide required
training.
o Provide specialised training in the Disability Standards
& HR procedures.
Some
recent consultancies
Ø Design,
development and implementation of quality management systems, including
operational manuals.
Ø Achievement
of ISO Certification.
Ø Achievement
of Disability Business Services Certification.
Ø Service
review and redevelopment of operational procedures and documentation.
Ø Ongoing
internal auditing.
Contact details
Libby Jones
Crocker-Jones Consulting Pty Ltd
Ph/Fax 9830 2242
Mob 0438 116 446
Email libby@crocker-jones.net.au
Business
profile (pdf)